Contact

Written by people, answered by people, on weekdays.

Customer orders

Questions about an order, delivery or a return

orders@shoppersale.shop

Monday to Friday, 09:00–17:00 CET. Usually answered within a few hours, always within one working day.

Everything else

Stock questions, suppliers, press, anything unusual

hello@shoppersale.shop

Same hours. Slower, because it is a smaller queue and less urgent.

What helps us answer faster

Your order number, if the question is about an order
A photograph, if something arrived damaged — it saves a round trip
The address you expected the parcel to go to

Post

We are a small operation and do not run a shop counter, so please do not send returns to a postal address before asking — we will give you the right one, which depends on where you are sending from.

We do not use chatbots and we do not have a phone queue. Email reaches a person directly.