How to find out where your parcel is.
Every order gets a tracking link by email. That link is the fastest answer to the question “where is it” — it comes straight from the carrier and updates before we see anything on our side.
| State | What it means |
|---|---|
| Order received | Payment cleared, we are picking the items |
| Label created | Packed and waiting for the daily collection |
| In transit | With the carrier, moving between depots |
| Out for delivery | On the van, usually arriving the same day |
| Delivered | Handed over or left where you instructed |
Carrier scans can lag by a day, particularly over a weekend. If nothing has changed for three working days, write to us with the order number and we will open a trace with the carrier. We do not make you chase them yourself.
A parcel is treated as lost once the carrier concludes its trace, typically after ten working days. At that point you choose: a replacement if the item is still in stock, or a full refund.