Returns — Shopper Sale

If something is not right, send it back within 30 days of delivery and we refund the full purchase price. You do not need to explain why.

What we need

The item unused and in a condition we could sell again
Original packaging where it forms part of the product, such as boxes for glassware
Your order number, which is in the confirmation email

How it works

Write to us with the order number and say what is coming back. We reply with a return address and, for parcels inside the EU, a prepaid label. Once the parcel reaches us we check it and issue the refund to the original payment method, usually within three working days.

Return shipping

Reason	Who pays
Faulty, damaged or wrong item sent	We do
Changed your mind	You do, €4.90 deducted from the refund
Order never arrived	We do, and we resend or refund

Faults after 30 days

Statutory warranty still applies after the return window closes. If something fails in normal use, tell us what happened and we will repair, replace or refund depending on what makes sense for the product.

Items that cannot be returned once opened: nothing. We do not stock anything hygiene-sensitive.